A 2015 front-page article in The New York Times profiled several former Amazon employees[220] who together described a "bruising" workplace culture in which workers with illness or other personal crises were pushed out or unfairly evaluated.[12] Bezos responded by writing a Sunday memo to employees,[221] in which he disputed the Times's account of "shockingly callous management practices" that he said would never be tolerated at the company.[12]
The company was founded as a result of what Jeff Bezos called his "regret minimization framework", which described his efforts to fend off any regrets for not participating sooner in the Internet business boom during that time.[21] In 1994, Bezos left his employment as vice-president of D. E. Shaw & Co., a Wall Street firm, and moved to Seattle, Washington, where he began to work on a business plan[22] for what would become Amazon.com.
In his fulfillment center days, when Amazon still had a lot of technological growing pains, Mike was always the guy popping into the tech room to ask, "How can we help?" His curiosity and commitment led to relationships with mentors who helped him follow his newfound passion and transform himself from an art-school grad into a leader of projects that truly reinvent the customer experience.
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