The Amazon Trade-In program doesn’t offer cash, but they do pay you in gift cards for select used books, video games and electronics. One thing I really like as an Amazon customer is that they will let me know when something I have bought on Amazon has a trade-in value. On the day I wrote this post, I was able to trade-in one of my books for $6.04. And I did! I was done with the book. It wasn’t one I took notes in. I shop on Amazon a lot. I can use that store credit.
In response to the meeting, Amazon made changes that mainly dealt with issues around practicing Islam. Muslim Amazon workers had no place to pray in the warehouse, and they complained about not being able to keep up with the job during the Muslim holy month of Ramadan, when they fast until sundown. Amazon responded by creating a dedicated prayer space, and said it has been working to make shifts more manageable during Ramadan. But Muse says these moves are like Band-Aids that address small issues without tackling the larger problems.
In his fulfillment center days, when Amazon still had a lot of technological growing pains, Mike was always the guy popping into the tech room to ask, "How can we help?" His curiosity and commitment led to relationships with mentors who helped him follow his newfound passion and transform himself from an art-school grad into a leader of projects that truly reinvent the customer experience.