As a practicing Muslim, Ibrahin tries to pray five times a day. But because Amazon has the warehouse associates working on a strict hourly packing quota, she says she cannot take a prayer break. Associates are pressured to “make rate,” with the rate number increasing and decreasing depending on the season’s demand. The warehouse’s current packing rate is 240 boxes an hour, Ibrahin says, but it’s gone as high as 400. Associates are penalized if they fall behind this rate; they can get a write-up from a manager if they are too slow, which can lead to them being terminated.
In his fulfillment center days, when Amazon still had a lot of technological growing pains, Mike was always the guy popping into the tech room to ask, "How can we help?" His curiosity and commitment led to relationships with mentors who helped him follow his newfound passion and transform himself from an art-school grad into a leader of projects that truly reinvent the customer experience.