In November 2015, Amazon opened a physical Amazon Books store in University Village in Seattle. The store is 5,500 square feet and prices for all products match those on its website.[163] Amazon will open its tenth physical book store in 2017;[164] media speculation suggests Amazon plans to eventually roll out 300 to 400 bookstores around the country.[163] Amazon plans to open brick and mortar bookstores in Germany.[165]

“My hands hurt all the time. I can’t even write,” Sharon Bleach, a Staten Island Amazon employee, said outside City Hall Wednesday. Bleach, 60, has worked at the company for only a month, and said she is forced to work with boxes stacked up all around her. She worries there would be no way to escape in the case of a fire or accident. In response to Bleach’s concerns, Robinson said she should talk to her managers and that “all exits and walkways are clearly marked and kept clear.” She added that Amazon surveys all workers each month about their perceptions of safety conditions.
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It's easy to forget these days, but there was a time when Amazon didn't – and couldn't – promise that an order would arrive by a certain date. Mike helped change that. "We totally overhauled the way we make promises on the website," he says. "We got rid of the 'usually ships in 24 hours' messaging. We developed the capability to make these aggressive delivery estimates and keep them. In many ways, this was what Prime was born of."
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