And Amazon workers in various areas have organized demonstrations this year. Over Black Friday weekend last month, Amazon workers in Italy, Germany, Spain, and the UK staged mass walkouts, protesting poor conditions and low wages. Workers at Amazon’s fulfillment center in Staten Island are currently working to unionize, on the heels of the company announcing it would open a major hub in New York.
It's easy to forget these days, but there was a time when Amazon didn't – and couldn't – promise that an order would arrive by a certain date. Mike helped change that. "We totally overhauled the way we make promises on the website," he says. "We got rid of the 'usually ships in 24 hours' messaging. We developed the capability to make these aggressive delivery estimates and keep them. In many ways, this was what Prime was born of."
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