For Mike, who got married and became a dad during his almost two decades at Amazon, ownership isn't just about getting work done; it's about leaving work behind and recharging with family. "I manage my schedule really aggressively," he says. "If you let your calendar get filled up with non-essential stuff, you're not owning your career, and you're not owning your path. You can be scrappy. You can be entrepreneurial. You don't have to give up your personal life."
It's easy to forget these days, but there was a time when Amazon didn't – and couldn't – promise that an order would arrive by a certain date. Mike helped change that. "We totally overhauled the way we make promises on the website," he says. "We got rid of the 'usually ships in 24 hours' messaging. We developed the capability to make these aggressive delivery estimates and keep them. In many ways, this was what Prime was born of."